Summary
Agent Performance Optimization covers everything from workforce and performance management, quality monitoring, analytics and virtual agents. Agent performance optimization is widely used in contact centers for agent-facing technologies. These contact center applications essentially seek to reduce workforce costs, increase agent effectiveness, and improve service levels. These tools ease manager's task in planning schedules, forecasting agent requirements, measuring agent performance, analyzing results and improving outcomes.
The global Agent Performance Optimization (APO) market will reach xxx Million USD in 2019 with CAGR xx% 2019-2024. The objective of report is to define, segment, and project the market on the basis of product type, application, and region, and to describe the content about the factors influencing market dynamics, policy, economic, technology and market entry etc.
Based on products type, the report describes major products type share of regional market. Products mentioned as follows:
Cloud Based
On Premises
Leading vendors in the market are included based on profile, business performance etc. Vendors mentioned as follows:
NICE Ltd
Genesys
Verint Systems Inc
Aspect
Calabrio
Five9
Teleopti AB
ZOOM International
InVision AG
Upstream Works Software
Envision Telephony
CallMiner
CallFinder
HigherGround, Inc.
Based on Application, the report describes major application share of regional market. Application mentioned as follows:
Small & Mid-sized Businesses
Large Enterprises
Based on region, the report describes major regions market by products and application. Regions mentioned as follows:
Asia-Pacific
North America
Europe
South America
Middle East & Africa
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Table of Contents
1 Market Overview
1.1 Objectives of Research
1.1.1 Definition
1.1.2 Specifications
1.2 Market Segment
1.2.1 by Type
1.2.1.1 Cloud Based
1.2.1.2 On Premises
1.2.2 by Application
1.2.2.1 Small & Mid-sized Businesses
1.2.2.2 Large Enterprises
1.2.3 by Regions
2 Industry Chain
2.1 Industry Chain Structure
2.2 Upstream
2.3 Market
2.3.1 SWOT
2.3.2 Dynamics
3 Environmental Analysis
3.1 Policy
3.2 Economic
3.3 Technology
3.4 Market Entry
4 Market Segmentation by Type
4.1 Market Size
4.1.1 Cloud Based Market, 2013-2018
4.1.2 On Premises Market, 2013-2018
4.2 Market Forecast
4.2.1 Cloud Based Market Forecast, 2019-2024
4.2.2 On Premises Market Forecast, 2019-2024
5 Market Segmentation by Application
5.1 Market Size
5.1.1 Small & Mid-sized Businesses Market, 2013-2018
5.1.2 Large Enterprises Market, 2013-2018
5.2 Market Forecast
5.2.1 Small & Mid-sized Businesses Market Forecast, 2019-2024
5.2.2 Large Enterprises Market Forecast, 2019-2024
6 Market Segmentation by Region
6.1 Market Size
6.1.1 Asia-Pacific
6.1.1.1 Asia-Pacific Market, 2012-2018
6.1.1.2 Asia-Pacific Market by Type
6.1.1.3 Asia-Pacific Market by Application
6.1.2 North America
6.1.2.1 North America Market, 2012-2018
6.1.2.2 North America Market by Type
6.1.2.3 North America Market by Application
6.1.3 Europe
6.1.3.1 Europe Market, 2012-2018
6.1.3.2 Europe Market by Type
6.1.3.3 Europe Market by Application
6.1.4 South America
6.1.4.1 South America Market, 2012-2018
6.1.4.2 South America Market by Type
6.1.4.3 South America Market by Application
6.1.5 Middle East & Africa
6.1.5.1 Middle East & Africa Market, 2012-2018
6.1.5.2 Middle East & Africa Market by Type
6.1.5.3 Middle East & Africa Market by Application
6.2 Market Forecast
6.2.1 Asia-Pacific Market Forecast, 2019-2024
6.2.2 North America Market Forecast, 2019-2024
6.2.3 Europe Market Forecast, 2019-2024
6.2.4 South America Market Forecast, 2019-2024
6.2.5 Middle East & Africa Market Forecast, 2019-2024
7 Market Competitive
7.1 Global Market by Vendors
7.2 Market Concentration
7.3 Price & Factors
7.4 Marketing Channel
8 Major Vendors
8.1 NICE Ltd
8.2 Genesys
8.3 Verint Systems Inc
8.4 Aspect
8.5 Calabrio
8.6 Five9
8.7 Teleopti AB
8.8 ZOOM International
8.9 InVision AG
8.10 Upstream Works Software
8.11 Envision Telephony
8.12 CallMiner
8.13 CallFinder
8.14 HigherGround, Inc.
9 Conclusion
Table Product Specifications of Agent Performance Optimization (APO)
Table Products Segment of Agent Performance Optimization (APO)
Table Cloud Based Overview
Table On Premises Overview
Table Global Agent Performance Optimization (APO) Market by Type, 2011-2022 (USD Million)
Table Application Segment of Agent Performance Optimization (APO)
Table Small & Mid-sized Businesses Overview
Table Large Enterprises Overview
Table Global Agent Performance Optimization (APO) Market by Application, 2011-2022 (USD Million)
Table Global Agent Performance Optimization (APO) Market by Region, 2011-2022 (USD Million)
Table Cost of Agent Performance Optimization (APO)
Table Market Dynamics
Table Policy of Agent Performance Optimization (APO)
Table GDP of Major Countries
Table Cloud Based CAGR by Revenue and Volume, 2012-2018
Table On Premises CAGR by Revenue and Volume, 2012-2018
Table Cloud Based CAGR by Revenue and Volume, 2012-2024
Table On Premises CAGR by Revenue and Volume, 2012-2024
Table Small & Mid-sized Businesses CAGR by Revenue and Volume, 2012-2018
Table Large Enterprises CAGR by Revenue and Volume, 2012-2018
Table Global Agent Performance Optimization (APO) Market by Vendors, 2012-2018 (USD Million)
Table Global Agent Performance Optimization (APO) Market by Vendors, 2012-2018 (in Volume)
Table Global Agent Performance Optimization (APO) Market Share by Vendors, 2012-2018 (USD Million)
Table Global Agent Performance Optimization (APO) Market Share by Vendors, 2012-2018 (in Volume)
Table Price Factors List
Table NICE Ltd Profile List
Table Microecological Modulator Operating Data of NICE Ltd (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)
Table Genesys Profile List
Table Microecological Modulator Operating Data of Genesys (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)
Table Verint Systems Inc Profile List
Table Microecological Modulator Operating Data of Verint Systems Inc (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)
Table Aspect Profile List
Table Microecological Modulator Operating Data of Aspect (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)
Table Calabrio Profile List
Table Microecological Modulator Operating Data of Calabrio (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)
Table Five9 Profile List
Table Microecological Modulator Operating Data of Five9 (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)
Table Teleopti AB Profile List
Table Microecological Modulator Operating Data of Teleopti AB (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)
Table ZOOM International Profile List
Table Microecological Modulator Operating Data of ZOOM International (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)
Table InVision AG Profile List
Table Microecological Modulator Operating Data of InVision AG (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)
Table Upstream Works Software Profile List
Table Microecological Modulator Operating Data of Upstream Works Software (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)
Table Envision Telephony Profile List
Table Microecological Modulator Operating Data of Envision Telephony (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)
Table CallMiner Profile List
Table Microecological Modulator Operating Data of CallMiner (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)
Table CallFinder Profile List
Table Microecological Modulator Operating Data of CallFinder (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)
Table HigherGround, Inc. Profile List
Table Microecological Modulator Operating Data of HigherGround, Inc. (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)
Figure Agent Performance Optimization (APO) Picture
Figure Industry Chain Structure of Agent Performance Optimization (APO)
Figure SWOT of Agent Performance Optimization (APO)
Figure Cloud Based Market Size and Growth, 2012-2018 (USD Million)
Figure Cloud Based Market Size and Growth, 2012-2018 (in Volume)
Figure On Premises Market Size and Growth, 2012-2018 (USD Million)
Figure On Premises Market Size and Growth, 2012-2018 (in Volume)
Figure Cloud Based Market Estimates and Forecasts, 2019-2024 (USD Million)
Figure Cloud Based Market Estimates and Forecasts, 2019-2024 (in Volume)
Figure On Premises Market Estimates and Forecasts, 2019-2024 (USD Million)
Figure On Premises Market Estimates and Forecasts, 2019-2024 (in Volume)
Figure Small & Mid-sized Businesses Market Size and Growth, 2012-2018 (USD Million)
Figure Market Size and Growth, 2012-2018 (in Volume)
Figure Large Enterprises Market Size and Growth, 2012-2018 (USD Million)
Figure Market Size and Growth, 2012-2018 (in Volume)
Figure Asia-Pacific Market Size and Growth, 2012-2018 (USD Million)
Figure Asia-Pacific Market Size and Growth, 2012-2018 (in Volume)
Figure Asia-Pacific Market Size by Type
Figure Asia-Pacific Market Share by Type
Figure Asia-Pacific Market Size by Application
Figure Asia-Pacific Market Share by Application
Figure North America Market Size and Growth, 2012-2018 (USD Million)
Figure North America Market Size and Growth, 2012-2018 (in Volume)
Figure North America Market Size by Type
Figure North America Market Share by Type
Figure North America Market Size by Application
Figure North America Market Share by Application
Figure Europe Market Size and Growth, 2012-2018 (USD Million)
Figure Europe Market Size and Growth, 2012-2018 (in Volume)
Figure Europe Market Size by Type
Figure Europe Market Share by Type
Figure Europe Market Size by Application
Figure Europe Market Share by Application
Figure South America Market Size and Growth, 2012-2018 (USD Million)
Figure South America Market Size and Growth, 2012-2018 (in Volume)
Figure South America Market Size by Type
Figure South America Market Share by Type
Figure South America Market Size by Application
Figure South America Market Share by Application
Figure Middle East & Africa Market Size and Growth, 2012-2018 (USD Million)
Figure Middle East & Africa Market Size and Growth, 2012-2018 (in Volume)
Figure Middle East & Africa Market Size by Type
Figure Middle East & Africa Market Share by Type
Figure Middle East & Africa Market Size by Application
Figure Middle East & Africa Market Share by Application
Figure Asia-Pacific Market Estimates and Forecasts, 2019-2024 (USD Million)
Figure North America Market Estimates and Forecasts, 2019-2024 (USD Million)
Figure Europe Market Estimates and Forecasts, 2019-2024 (USD Million)
Figure South America Market Estimates and Forecasts, 2019-2024 (USD Million)
Figure Middle East & Africa Market Estimates and Forecasts, 2019-2024 (USD Million)
Figure Agent Performance Optimization (APO) Market Concentration by Region
Figure Marketing Channels Overview
