Contact Center

Global Contact Center Market Data Survey Report 2015-2025

Report ID: HeyReport 634361 | Number of pages: 63 | Publish Date: Jan 2020 | Category: ICT and Media
Summary


The global Contact Center market will reach xxx Million USD in 2020 with CAGR xx% 2020-2025. The main contents of the report including:
Global market size and forecast
Regional market size, production data and export & import
Key manufacturers profile, products & services, sales data of business
Global market size by Major End-Use
Global market size by Major Type
Key manufacturers are included based on company profile, sales data and product specifications etc.:
    Teleperformance
    Alorica
    Convergys
    Atento S.A
    Sykes Enterprises
    Arvato
    Serco Group
    Acticall (Sitel)
    Transcom
    TeleTech
    Concentrix (SYNNEX)
    HKT Teleservices
    Comdata Group
Major applications as follows:
    Telecommunication
    BFSI
    Government and Public Sector
    Healthcare and Life Sciences
    Retail and Consumer Goods
    Others
Major Type as follows:
    On-Premise Type
    Cloud-based Type
Regional market size, production data and export & import:
    Asia-Pacific
    North America
    Europe
    South America
    Middle East & Africa
Interested in this report?
Get your sample now!
Table of Content

1 Global Market Overview
    1.1 Scope of Statistics
        1.1.1 Scope of Products
        1.1.2 Scope of Manufacturers
        1.1.3 Scope of End-Use
        1.1.4 Scope of Product Type
        1.1.5 Scope of Regions/Countries
    1.2 Global Market Size
                Fig Global Contact Center Market Size and CAGR 2015-2019 (Million USD)
                Fig Global Contact Center Market Forecast and CAGR 2020-2025 (Million USD)
2 Regional Market
    2.1 Regional Sales
                Tab Regional Sales Revenue 2015-2019 (Million USD)
    2.2 Regional Demand
                Tab Regional Demand and CAGR List 2015-2019 (Million USD)
                Tab Regional Demand Forecast and CAGR 2020-2025 (Million USD)
    2.3 Regional Trade
                Tab Regional Export 2015-2019 (Million USD)
                Tab Regional Import 2015-2019 (Million USD)
3 Key Manufacturers
    3.1 Teleperformance
        3.1.1 Company Information
                Tab Company Profile List of Teleperformance
        3.1.2 Product & Services
        3.1.3 Business Data (Sales Revenue, Cost and Margin)
                Tab Sales Revenue, Cost and Margin of Teleperformance
        3.1.4 Recent Development
    3.2 Alorica
        3.2.1 Company Information
                Tab Company Profile List of Alorica
        3.2.2 Product & Services
        3.2.3 Business Data (Sales Revenue, Cost and Margin)
                Tab Sales Revenue, Cost and Margin of Alorica
        3.2.4 Recent Development
    3.3 Convergys
        3.3.1 Company Information
                Tab Company Profile List of Convergys
        3.3.2 Product & Services
        3.3.3 Business Data (Sales Revenue, Cost and Margin)
                Tab Sales Revenue, Cost and Margin of Convergys
        3.3.4 Recent Development
    3.4 Atento S.A
        3.4.1 Company Information
                Tab Company Profile List of Atento S.A
        3.4.2 Product & Services
        3.4.3 Business Data (Sales Revenue, Cost and Margin)
                Tab Sales Revenue, Cost and Margin of Atento S.A
        3.4.4 Recent Development
    3.5 Sykes Enterprises
        3.5.1 Company Information
                Tab Company Profile List of Sykes Enterprises
        3.5.2 Product & Services
        3.5.3 Business Data (Sales Revenue, Cost and Margin)
                Tab Sales Revenue, Cost and Margin of Sykes Enterprises
        3.5.4 Recent Development
    3.6 Arvato
        3.6.1 Company Information
                Tab Company Profile List of Arvato
        3.6.2 Product & Services
        3.6.3 Business Data (Sales Revenue, Cost and Margin)
                Tab Sales Revenue, Cost and Margin of Arvato
        3.6.4 Recent Development
    3.7 Serco Group
        3.7.1 Company Information
                Tab Company Profile List of Serco Group
        3.7.2 Product & Services
        3.7.3 Business Data (Sales Revenue, Cost and Margin)
                Tab Sales Revenue, Cost and Margin of Serco Group
        3.7.4 Recent Development
    3.8 Acticall (Sitel)
        3.8.1 Company Information
                Tab Company Profile List of Acticall (Sitel)
        3.8.2 Product & Services
        3.8.3 Business Data (Sales Revenue, Cost and Margin)
                Tab Sales Revenue, Cost and Margin of Acticall (Sitel)
        3.8.4 Recent Development
    3.9 Transcom
        3.9.1 Company Information
                Tab Company Profile List of Transcom
        3.9.2 Product & Services
        3.9.3 Business Data (Sales Revenue, Cost and Margin)
                Tab Sales Revenue, Cost and Margin of Transcom
        3.9.4 Recent Development
    3.10 TeleTech
        3.10.1 Company Information
                Tab Company Profile List of TeleTech
        3.10.2 Product & Services
        3.10.3 Business Data (Sales Revenue, Cost and Margin)
                Tab Sales Revenue, Cost and Margin of TeleTech
        3.10.4 Recent Development
    3.11 Concentrix (SYNNEX)
        3.11.1 Company Information
                Tab Company Profile List of Concentrix (SYNNEX)
        3.11.2 Product & Services
        3.11.3 Business Data (Sales Revenue, Cost and Margin)
                Tab Sales Revenue, Cost and Margin of Concentrix (SYNNEX)
        3.11.4 Recent Development
    3.12 HKT Teleservices
        3.12.1 Company Information
                Tab Company Profile List of HKT Teleservices
        3.12.2 Product & Services
        3.12.3 Business Data (Sales Revenue, Cost and Margin)
                Tab Sales Revenue, Cost and Margin of HKT Teleservices
    3.13 Comdata Group
        3.13.1 Company Information
                Tab Company Profile List of Comdata Group
        3.13.2 Product & Services
        3.13.3 Business Data (Sales Revenue, Cost and Margin)
                Tab Sales Revenue, Cost and Margin of Comdata Group
4 Major End-Use
    4.1 Telecommunication
        4.1.1 Overview
                Tab Summary of Consumption Distribution of Telecommunication
        4.1.2 Telecommunication Market Size and Forecast
                Fig Telecommunication Market Size and CAGR 2015-2019 (Million USD)
                Fig Telecommunication Market Forecast and CAGR 2020-2025 (Million USD)
    4.2 BFSI
        4.2.1 Overview
                Tab Summary of Consumption Distribution of BFSI
        4.2.2 BFSI Market Size and Forecast
                Fig BFSI Market Size and CAGR 2015-2019 (Million USD)
                Fig BFSI Market Forecast and CAGR 2020-2025 (Million USD)
    4.3 Government and Public Sector
        4.3.1 Overview
                Tab Summary of Consumption Distribution of Government and Public Sector
        4.3.2 Government and Public Sector Market Size and Forecast
                Fig Government and Public Sector Market Size and CAGR 2015-2019 (Million USD)
                Fig Government and Public Sector Market Forecast and CAGR 2020-2025 (Million USD)
    4.4 Healthcare and Life Sciences
        4.4.1 Overview
                Tab Summary of Consumption Distribution of Healthcare and Life Sciences
        4.4.2 Healthcare and Life Sciences Market Size and Forecast
                Fig Healthcare and Life Sciences Market Size and CAGR 2015-2019 (Million USD)
                Fig Healthcare and Life Sciences Market Forecast and CAGR 2020-2025 (Million USD)
    4.5 Retail and Consumer Goods
        4.5.1 Overview
                Tab Summary of Consumption Distribution of Retail and Consumer Goods
        4.5.2 Retail and Consumer Goods Market Size and Forecast
                Fig Retail and Consumer Goods Market Size and CAGR 2015-2019 (Million USD)
                Fig Retail and Consumer Goods Market Forecast and CAGR 2020-2025 (Million USD)
    4.6 Others
        4.6.1 Overview
                Tab Summary of Consumption Distribution of Others
        4.6.2 Others Market Size and Forecast
                Fig Others Market Size and CAGR 2015-2019 (Million USD)
                Fig Others Market Forecast and CAGR 2020-2025 (Million USD)
5 Market by Type
    5.1 On-Premise Type
        5.1.1 Overview
                Tab Product Overview of On-Premise Type
        5.1.2 On-Premise Type Market Size and Forecast
                Fig On-Premise Type Market Size and CAGR 2015-2019 (Million USD)
                Fig On-Premise Type Market Forecast and CAGR 2020-2025 (Million USD)
    5.2 Cloud-based Type
        5.2.1 Overview
                Tab Product Overview of Cloud-based Type
        5.2.2 Cloud-based Type Market Size and Forecast
                Fig Cloud-based Type Market Size and CAGR 2015-2019 (Million USD)
                Fig Cloud-based Type Market Forecast and CAGR 2020-2025 (Million USD)
                Tab Different Products Prices List of Major Manufacturers
                Tab Different Products Prices List of End-Use
                Tab Different Products Prices List of Produt Type
6 Conclusion
List of Table

                Tab Regional Sales Revenue 2015-2019 (Million USD)
                Tab Regional Demand and CAGR List 2015-2019 (Million USD)
                Tab Regional Demand Forecast and CAGR 2020-2025 (Million USD)
                Tab Regional Export 2015-2019 (Million USD)
                Tab Regional Import 2015-2019 (Million USD)
                Tab Company Profile List of Teleperformance
                Tab Sales Revenue, Cost and Margin of Teleperformance
                Tab Company Profile List of Alorica
                Tab Sales Revenue, Cost and Margin of Alorica
                Tab Company Profile List of Convergys
                Tab Sales Revenue, Cost and Margin of Convergys
                Tab Company Profile List of Atento S.A
                Tab Sales Revenue, Cost and Margin of Atento S.A
                Tab Company Profile List of Sykes Enterprises
                Tab Sales Revenue, Cost and Margin of Sykes Enterprises
                Tab Company Profile List of Arvato
                Tab Sales Revenue, Cost and Margin of Arvato
                Tab Company Profile List of Serco Group
                Tab Sales Revenue, Cost and Margin of Serco Group
                Tab Company Profile List of Acticall (Sitel)
                Tab Sales Revenue, Cost and Margin of Acticall (Sitel)
                Tab Company Profile List of Transcom
                Tab Sales Revenue, Cost and Margin of Transcom
                Tab Company Profile List of TeleTech
                Tab Sales Revenue, Cost and Margin of TeleTech
                Tab Company Profile List of Concentrix (SYNNEX)
                Tab Sales Revenue, Cost and Margin of Concentrix (SYNNEX)
                Tab Company Profile List of HKT Teleservices
                Tab Sales Revenue, Cost and Margin of HKT Teleservices
                Tab Company Profile List of Comdata Group
                Tab Sales Revenue, Cost and Margin of Comdata Group
                Tab Summary of Consumption Distribution of Telecommunication
                Tab Summary of Consumption Distribution of BFSI
                Tab Summary of Consumption Distribution of Government and Public Sector
                Tab Summary of Consumption Distribution of Healthcare and Life Sciences
                Tab Summary of Consumption Distribution of Retail and Consumer Goods
                Tab Summary of Consumption Distribution of Others
                Tab Product Overview of On-Premise Type
                Tab Product Overview of Cloud-based Type
                Tab Different Products Prices List of Major Manufacturers
                Tab Different Products Prices List of End-Use
                Tab Different Products Prices List of Produt Type
List of Figure

                Fig Global Contact Center Market Size and CAGR 2015-2019 (Million USD)
                Fig Global Contact Center Market Forecast and CAGR 2020-2025 (Million USD)
                Fig Telecommunication Market Size and CAGR 2015-2019 (Million USD)
                Fig Telecommunication Market Forecast and CAGR 2020-2025 (Million USD)
                Fig BFSI Market Size and CAGR 2015-2019 (Million USD)
                Fig BFSI Market Forecast and CAGR 2020-2025 (Million USD)
                Fig Government and Public Sector Market Size and CAGR 2015-2019 (Million USD)
                Fig Government and Public Sector Market Forecast and CAGR 2020-2025 (Million USD)
                Fig Healthcare and Life Sciences Market Size and CAGR 2015-2019 (Million USD)
                Fig Healthcare and Life Sciences Market Forecast and CAGR 2020-2025 (Million USD)
                Fig Retail and Consumer Goods Market Size and CAGR 2015-2019 (Million USD)
                Fig Retail and Consumer Goods Market Forecast and CAGR 2020-2025 (Million USD)
                Fig Others Market Size and CAGR 2015-2019 (Million USD)
                Fig Others Market Forecast and CAGR 2020-2025 (Million USD)
                Fig On-Premise Type Market Size and CAGR 2015-2019 (Million USD)
                Fig On-Premise Type Market Forecast and CAGR 2020-2025 (Million USD)
                Fig Cloud-based Type Market Size and CAGR 2015-2019 (Million USD)
                Fig Cloud-based Type Market Forecast and CAGR 2020-2025 (Million USD)